At Kronos BioPerformance, we are committed to delivering your order quickly, securely, and with full transparency. Please review our order processing and shipping policies below.
Order Processing Time
All orders are processed within 1–2 business days after full payment has been received.
- Orders are not processed on weekends or holidays
- Processing time does not include shipping transit time
- You will receive tracking information once your order has shipped
Local Pickup (Phoenix Metro Area)
For customers located in the Phoenix Metro Valley, we offer local pickup options.
- Pickup times are arranged by appointment
- Please email: coaching@kronosbioperformance.com after placing your order
- Our team will coordinate a convenient pickup time and location
Shipping Rates & Carriers
We ship all orders using UPS as our preferred carrier.
- Flat Rate Shipping: $12 per order
- All shipments include tracking
Shipping Methods
In-State (Arizona):
- Orders are typically shipped via UPS Ground Service
Out-of-State (U.S.):
- Orders are shipped via UPS 2-Day Air Service (business days only)
Delivery Time Expectations
Shipping timelines begin after processing is complete and are based on carrier service.
Example:
- Order placed and paid on Thursday
- Ships within 1–2 business days
- Delivered via 2-Day Air → Expected delivery: Monday
Note: UPS 2-Day Air refers to business days only (no weekends unless upgraded).
Saturday Delivery Option
If Saturday delivery is required:
- Additional $16 fee applies
- Must be requested before payment so the invoice can be adjusted
Overnight Shipping Requests
If you require overnight delivery:
- Contact Kronos prior to payment
- A custom invoice will be issued with adjusted shipping costs
Shipping Delays & Carrier Responsibility
Kronos BioPerformance is not responsible for delays once a package has been transferred to the carrier.
This includes, but is not limited to:
- Weather delays
- Carrier operational issues
- Holidays or high-volume shipping periods
We do not guarantee delivery dates, as all timelines are subject to carrier performance.
Lost, Stolen, or Missing Packages
Once a shipment is marked as delivered by the carrier, Kronos BioPerformance is not responsible for lost or stolen packages.
- Customers are responsible for providing a secure delivery location
- We recommend monitoring tracking updates closely on delivery day
- If theft is suspected, please contact your local carrier office or file a claim directly with UPS
If your package is lost in transit (not marked delivered):
- Contact us within 7 days of the expected delivery date
- We will assist in filing a carrier claim
Temperature & Product Integrity Disclaimer
Many Kronos products are temperature-sensitive and may be affected by environmental conditions during shipping.
- Products may be exposed to heat or cold during transit
- Kronos BioPerformance does not guarantee temperature control during shipping unless explicitly stated
- Temporary exposure to non-ideal temperatures does not necessarily indicate product damage
By placing an order, you acknowledge and accept the risks associated with shipping temperature-sensitive materials.
Delivery Issues & Claims
If you experience any delivery-related issue:
- You must notify us within 7 days of receiving your order
- This allows us to initiate a claim with the carrier when applicable
Please contact: coaching@kronosbioperformance.com
For Research Use Only Disclaimer
All products sold by Kronos BioPerformance are intended for research, laboratory, or educational purposes only.
- Not for human consumption
- Not intended to diagnose, treat, cure, or prevent any disease
- Products should only be handled by qualified professionals
By purchasing from Kronos BioPerformance, you agree to use all products in accordance with applicable laws and regulations.
Important Notes
- Ensure your shipping address is accurate at checkout
- Kronos is not responsible for orders shipped to incorrect addresses provided by the customer
- Shipping fees are non-refundable once the order has been shipped
All Sales Final: Due to the nature of these products, all sales are final. Returns and exchanges are not accepted. Please refer to our Shipping and Returns Policy for information regarding damaged or missing items.
Need Help?
For any shipping or order-related questions, contact us at:
📧 coaching@kronosbioperformance.com